Stages Of Purchase Decision Making Process Marketing Essay

Stages Of Purchase Decision fashioning suffice Marketing EssayIntroductionMarket seek cooperates the organisation to bring the data which unsex experience of the organizational performance. Moreover, the successful grocery storeer has concentrate on the grocery store look for to bring the information which is utilize in the commercialiseing activities. Therefore, the organization become becomes st commensurate when the marting activities are successful (Kumar, 2010).. However, the competitive renovation is increased due to the successful inauguration of the marketing plan. For an practice, the Proctor adventure is operating huge market enquiry to streng thusly the marketing activities which brought the larger market character. Through this paper the key concepts of marketing look go away be merged with the polar marketing activities.1. demand ane1.1 Stages of Purchase Decision Making ProcessHere the get decision making process is directly concerned with the final consumer secure decision making process and the consumer purchase decision is differs in the particular harvests to products. For example, the buying air of toothpaste is unalike from i-pod. However, the purchase decision process has five stages which are reflected in the future(a) figure one.http//www.seo.com/wp-content/uploads/2012/01/Consumer-Research-Process1.pngFigure One Purchase Decision Stage, ancestor Jeannet and Hennessey, (2011)This figure is suggesting that, consumers go finished every of the stages when they need to purchase (Jeannet and Hennessey, 2011). For an example, when a guest need to purchase a Mobile phone, he/she needs to have need awareness, thence move to the information search in the mobile market, then make evaluation between alternatives, then make purchase, finally he/she express the post purchase air which reflect the controlling or negative feedback.1.2 Theories of emptor Behavior in Terms of Individual and MarketThe buying behavior of the consumers differs in the different market and for that reason exper developed different theories of consumer buying behavior. According to Czinkota and Ronkainen, (2012), there are four theories of the buying behavior which is listed in the following.Complex Buying Behavior In this situation, consumers have higher date in the expensive, risky, purchased infrequently, and passing self-expressive product.Dissonance Reducing Buying Behavior Highly involvement but seeks subaltern difference between betrays.Habitual Buying Behavior Low involvement of consumers but little trademark differences.Variety-Seeking Buying Behavior Have low consumer involvement but send difference is signifi green goddessce.1.3 Factors Affecting Buyer BehaviorIn the modern market, consumers need to make different buying decision in different condition which is affected by the different factors. However, consumer purchase decision is affected by the culture, society, personality, and psychology. Thi s is listed in the following figure.http//3.bp.blogspot.com/_dx4MOHdEf_w/THTWsxMxCjI/AAAAAAAAABk/akYObs46fF8/s1600/chart+1.jpgFigure Two Factors affecting consumer buying behavior. Source Craig and Douglas, (2009)Cultural Human behavior is controlled by the culture that is followed by the people and this culture affects purchasing decision.Social The social structure influences the purchasing behavior of the consumers.Personal The personal characteristics influence the purchasing decision of the consumers.Psychological The psychological factors influence the purchasing behavior of consumer bid motivation toward purchasing.1.4 Relationship among Brand Loyalty, Corporate Image, and Repeat PurchasingThe put up loyalty, incarnate image, and repetition purchasing have strong impact on the competitive advantage of a firm in the highly competitive market. The brand loyalty creates customer loyalty which is declarationed the repeat purchasing of the customer Douglas and Craig, (2009). However, the brand loyalty, corporate image, service, price and service quality leads to increase the loyal customer and those loyal customer is the plus of a firm who enhance the brand loyalty and corporate image. The brand loyalty will genuine when the customers have true attitude to make the repeat purchasing. For example, the Pepsi is considered as the true brand loyalties which have the corporate image in the competitive market.2. Requirement Two2.1 Types of Market Research TechniquesGenerally, the market research or the marketing research is designed to collect information to implement in the marketing activities of the firm. Normally, the market research has the two techniques which are listed in the following.Primary Research The primary research has two ways which is soft and Quantitative research. In qualitative research the research can be designed through the unrestricted headway and focus groups. However this research technique is used to gather the descriptive in formation (Dodd, 2008). On the other hand, the quantitative research gathers numerical information to analyze the marketing techniques. The quantitative techniques are through through the surveys.Secondary Research The unessential research gathers information on the topic which is already published. The jiffyary research information is gathered from the different institution like trade associations, chamber of commerce, universities, media like newspaper, magazines etc (Dodd, 2008)..2.2 Source of Secondary DataThe secondary data is collected from the different sources which are already published. The secondary research information is already exists. For that reason, the primary data collection is not needed and the secondary information can be gathered from the libraries, public information centre, books, course publication, magazines, newspapers, trade associations, NGOs, banks, real states, insurance companies, wholesalers, manufacturer, regional organsiation, media representat ives and many a(prenominal) others (Dodd, 2008)..2.3 Validity and Reliability of Market Research FindingsEvery research does not require the high aim elaboration of study. But, the marketing research needs to conduct the tokenish level of study which makes the actual come onlet of the study. The baseborn and informal research background may bring the irrelevant or wrong result (Craig and Douglas, 2009). However, the research validity comes from the data gathering techniques, ethical consideration, and the claims that are done through during the preparation of the research. The research validity may influence greater techniques which mentioned the similarities of other research and opinions. Most of the cases the samples are too small which leads to the poor reliability of the research findings.2.4 Preparing Marketing Research PlanThe marketing research plan is designed to bring the information to implement the current marketing activities. For an example, the market research p lan for the Proctor Gamble (PG) has developed to bring go forth the information of 4.2 billions of customer perception. However, PG has developed the marketing research to justify the brand equity in the market to provide the competitive advantage (Ahmed et al., 2010). For that reason, the confederacy started to cater the consumer to find out the appropriate result and the company has spent tremendous amount of money, effort to bring the innovation. PG knows that, the consumers know about(predicate) the products which are delivered for the increase of the marketing research techniques. PG has successfully handled the market research which brought the appropriate result to baffle the marketing result. Now, PG believes that was the only reason why the company is placed in the worlds top one of the brands.3. Requirement Three3.1 Market Size Trends within the MarketThe market size is calculated by the conglomeration volume or economic value of sales in the market and the total vo lume is calculated through the number of units sold and the amount spent by the customer to have the costs of goods sold. To illustrate this an example of UK book market can be considered, the UK book market is healthy and dynamic market which proverb that the market size is upward. In this market, the consumers are the main driver and the publishers need to promote the new writers books earlier the old writers (Ahmed et al., 2010). Because, the old writer already captured the market and new writers can expand the market which increase the market size. However, the book market size is also expanding due to non-fiction growth of the products and services which helps to expand the market size.3.2 Competitor Analysis of TescoTesco is the biggest supermarket chain in the UK. The most significant issue is that, the UK supermarket and food retail market is considered as heavily consolidated. In the supermarket chain, the top five supermarket chain has the major market share which is min imum more than five and these companies are Tesco, Asda, Sainsburys, Wm. Morrison, and Somerfield. These five companies have more than 80 percent of the total market share in the UK. However, the competition between these companies is intense and dynamic (Henry, 2011). However, the competition is begins with plan which is set to office staff in the market, Tesco considers Asda and Wm Morrison low price group who has the strong market influence in the market and Asda is the second largest UKs supermarket chain. Whereas, the Sainsburys and Somerfield are considered as the smaller competitors, which have focus on the higher price. Tesco is the largest supermarket chain and consider all the competitors to set the marketing activities in the market to increase the sales of the product. In the UK supermarket chain, Tesco is holding the 30 percent market share and Asda and Sainsburys has the second and third put down which belongs 16 and 17 percent market share respectably (Bagozzi Fox all, 2009). However, the Morrison holding the fourth position which has the 11 percent market shares with the acquisition of the Safeway. The competitor Somerfield has the 6 percent market share for the fifth position.3.3 Opportunities and Threats for AsdaAsda is a second largest supermarket of UKs supermarket chain, which have currently booming position in the supermarket chain. However, the company was taken over by the USAs biggest brand Wal-Mart. Though, it has been taken over by the Wal-Mart, the brand name didnt change and the old brand name successfully promoted by the Wal-Mart which is completely efficient strategic decision (Bagozzi Foxall, 2009). This strategy has brought some opportunities for Asda, as well as threats. This is relevant in all business practice that, the threats is existed in epithelial duct with the opportunities. So the opportunities and threats need to identify to attempt for the best alternative follow out in the market. In the following the opportu nities and threats is identified (Lewis and Slack, 2003).OpportunitiesThreatsSufficient ShareholderMore brands but lower merchandising of high brand products.Currently second largest supermarket chain in UKAsda cannot be compared with TESCO(first biggest supermarket chain)Provides best value kinda money to the retailerFocus on marketing of Asdas product rather the big brand like Nestle, Cadbury, Proctor and Gamble, Unilever.Having high profit marginLess stores compared to the competitorsEfficient procurement systemFocus on great profitTable Opportunities and Threats of Asda.4. Requirement Four4.1 Techniques to Assess Customer ResponseThe assessment of the customer response is fully depends on the activities of the firms performance in the firms activity sector. Moreover, the techniques of the customer response are highly developed on the assessment and measurement of the financial planning in which the customer survey is considered as the best way to assess the customer response D oyle, P. (2008). Besides, the customer survey, an organization can assess the different yardsticks which are described in the following part of the paper.Productive Performance Indicator The productivity of the organization will be increased when the customer response is developed. Because, the sales of the product is increased and the demand for the product also increased in line with the sales. accordingly, a company try to increase the productivity is increased. Then the organization can easily trace the customer responses.Financial Performance when the customer response is positive the financial performance is upward. Because, the increased sales contribute to increase the profit margin which make the company profitable. The positive performance brings the customer response.Quality Performance if the organization offers the better products in the market the customer try to take the full responsibility which increases the product sales. The quality performance is able when the c ontinuous selling is running.Response Cycle Time The customer who intends to response with the product quality then the repeat purchase increase. The sales volume represent whether the customer making the repeat purchase. This indicates the customer response of the organization.4.2 Customer happiness SurveyTo assess the customer satisfaction the direct survey is continued which has logical collaborationism of the cease item. But, most of the cases the survey questions do not matched with the customer satisfaction level and the perceived customer value are highly merged with customer experience (Catherine, 2011). Here, the questionnaire for customer survey is as follows.What is your gender?Which feed indicates your age?How long the products are used?Which product and services is preferred by the organization to religious service you.How frequent the purchasing of the products needs.The rating of the overall satisfaction level to customer level.Will you recommend to your star an d family to buy from this product.The brand attributes need to be argued or not?Rating the companys product.Which logo customer beliefs to make brand relation?How commodious you overall with the products attributes?Is the firm is able to support your problems?If the product dont be able how the staff are offer to serve recent problems?How efficient the customer service system of the organization.This question is designed with the options which have the logical structure of the satisfied, strongly satisfied, not satisfied, and neutral. This survey result will help to find out the actual result of the survey.4.3 Review of the SurveyThe survey questionnaire brings the data of specific problems and weaknesses of the organization. The condition customer satisfaction will be measured when the result of the survey report will be submitted. Moreover, the actual results will carry the recent information which is carried by the research objectives (Catherine, 2011). Customer satisfaction wi ll be brought when the result of the survey will be positive. However, the results may positive or negative both is expected. When the result will be positive the company will try to maximize the service components and features. On the other hand, if the result is negative the organization may take action to make the product development with the special feature comparing the competitors. The customer service provides the special features of the recommendation which develop the marketing activities. didactics PlanThe training session for the 10 mid level manage will be focused on the key procedures of the market research techniques. The market research techniques is designed to develop the authentic collaboration with the different techniques of research, how to bring the actual result, how to response with the negative result. This system will be enhanced when the research is designed to develop the specific actions of the research techniques. The ten midlevel manager will able to c arry out the research of the organization.ConclusionIn brief, the high level of value adds the high level of the organizations performance. The customer service is designed to provide the actual results which are demonstrated the individual customers (Bagozzi Foxall, 2009). However, the firms need to focus on the after(prenominal) sale service to bring the customer response which bring the brand equity in line with the corporate image. So, the research and development is the necessary part to know whether the customer is satisfied or not. Finally, the satisfied customer bring the huge benefit for the organization in long run with profitability and growth.